Customer Support
We want your experience with Peak to be effortless from the moment you order to the moment it arrives.
If you need help with an order, return, or general question, our team is here to assist.
Order Support
If you have a question about an order, please include:
• Your order number
• The name used at checkout
• A brief description of how we can help
This allows our team to assist you as quickly as possible.
Shipping Questions
Most orders are processed within 1–3 business days.
Once your order ships, you will receive a tracking email so you can follow its journey.
For more information, visit our Shipping & Delivery page.
Returns & Exchanges
If something isn’t right, we’ll help make it right.
Returns must be requested within 14 days of delivery and items must be unworn with tags attached.
Please visit our Returns & Exchanges page for full details.
Faulty or Incorrect Items
If you receive an item that is faulty or incorrect, please contact us with:
• Your order number
• A photo of the item
• A brief description of the issue
Our team will organise a replacement or refund where required under Australian Consumer Law.
Contact Peak
For all support enquiries, please email:
Our team typically responds within 1–2 business days.
Support hours: Monday – Friday
Before Contacting Us
You may find quick answers on these pages:
• Shipping & Delivery
• Returns & Exchanges
• FAQ
A Note From Peak
Every piece we release is designed to be worn often and with confidence. If something about your order isn’t right, we’ll always do our best to make it right.
Quietly Confident. Effortlessly Stylish.
